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Scam Alert

Telemarketing scam: your computer has a virus!

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Please be advised that there is a current computer scam operating in Australia where you are asked to provide your credit card details to remove viruses that have infected your computer.

Techisonline / click2support scam.
The first scam involves a phone call from an overseas call centre who claim to be associated or from Microsoft and who have detected infections on your computer. It appears that they are more interested in getting your credit card number than infecting your computer. But never trust a stranger to give you commands and never enter them into your computer.

Don't let a scammer scare you into believing your computer is infected with a virus or is sending them error messages. Even if the caller claims to be a representative from Microsoft or another genuine service provider, you should be very wary of anyone who calls you out of the blue and tries to trick you into letting them gain remote access to your computer.

SCAMwatch has heard several variations of this scam, but generally the caller will claim they suspect your computer is infected and that they need remote access to check. If you allow them access, they will then pretend to run a scan and report that your computer is infected. The caller will then try to convince you to purchase anti-virus software straight away to remove the infection. The fee may be a one-off payment or an ongoing subscription.

There are many potential dangers. As well as losing money to the scammer by paying for a service that provides you no benefits, your personal and banking details are also at risk. If you give a scammer remote access to your computer, they can cause all sorts of mischief – including infecting your computer and acquiring your personal information.

If you receive a call like this, just hang up.


Protect yourself

If you receive a phone call out of the blue from someone about your computer system's security status, hang up.

NEVER give a stranger remote access to your computer.

Very Important! Do not give out your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.

Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.

If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

 

Remember that we do not ask lots of personal questions in order to process your billing, all we need from if your Full Name and a valid Email Address.

 

As a consumer you are 100% protected under Paypal's Buyers Protection

 

News & Events
Dr.PC recent news and upcoming events.

15th / Jan / 2015

Flat Service Fee - $50

Dr.PC is now offering a flat low rate of $50 to fix your computer. What are you waiting for? Contact Us Today!
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11th / Oct / 2012

Maintenance & Service Plans!

Dr.PC now offers a Prevantave Maintenance & Service Plan For both Home & Businesses tailored to fit your needs. Contact Us Today!
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10th / Oct / 2012

Telemarketing Scam! Your Computer Has a Virus.

Please be advised that there is a current computer scam operating in Australia where you are asked to provide your credit card details to remove viruses that have infected your computer.
Read More »

 

21st / July / 2012

Hows Quick Support Works?

Watch a new video explaining how Dr.PC Quick Support Works? click on the image on the left or the link below to watch the video.
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24th / June / 2012

Explainer video for Dr.PC Payment Processeing coming soon!!!
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30th / April / 2012

Dr.PC created a Facebook page, please visit and "LIKE" our page www.facebook.com/drpcph
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